It’s been a year already since i last work in a call center. I really love the job when it comes to the compensation package but other than that, i find the job nothing but stressing. Could you imagine, i am dealing with irate customers almost everyday. They keep on shouting at me, blaming me about their issues as if the whole world is against me and i am the only one who can resolve their concerns. Aside from it, I am also working in grave shift. This is the main reason why i gave up that job. Maybe because i am not yet prepared for it and i just can’t take all that stress. I’m not wondering why i keep on getting body acne because of this unhealthy working schedule and very demanding job.
But i remember what our trainer said, “Each call should not be taken personally”. We should still empathize with them and understand the root cause in order to resolve their issue. I realized that giving up this job because of those stress only shows my unprofessionalism. I should have take them as a challenge. Anyway, i wish i could work in a call center again. I really miss taking calls and assisting customers.